The UPS Store

  • Customer Name: The UPS Store
  • Category: Website Development
  • Date: 10/19/2023
  • Status: Completed
  • Tags: Website Development, UX/UI Design

In our collaboration with UPS, we embarked on a transformative journey to centralize store data and foster a sense of community among various UPS store locations. The UPS Store Employee Portal, a comprehensive dashboard, was designed to empower employees with a myriad of functionalities, ensuring each store is set up for success.

One of the foundational features we developed was the Knowledge Base, a reservoir of information tailored to employees’ roles and career progression. As employees advance in their careers and assume new responsibilities, their access to information dynamically adjusts. This not only streamlines their workflow but also ensures that the learning curve aligns seamlessly with their professional growth.

To enhance operational efficiency, we introduced a Ticket Portal, providing a convenient avenue for employees to submit requests such as inventory restocks or maintenance needs. This streamlined system ensures that essential tasks are addressed promptly, contributing to the overall efficiency of store operations.

To keep management informed and empowered, we implemented automated End of Day Reports. These reports are automatically emailed to the general manager responsible for each user, offering a comprehensive overview of daily activities. This feature not only promotes transparency but also facilitates data-driven decision-making at the managerial level.

Emphasizing safety and openness, an Anonymous Submission System was integrated, allowing employees to submit complaints or praises without revealing their identity. Upholding the open-door concept, this feature ensures that every voice is heard, contributing to a healthy and supportive work environment.

The final phase of the development project involved the creation of a Learning Management System (LMS). This powerful tool serves dual purposes: facilitating the onboarding of new employees and providing a platform for ongoing learning and development. Through the LMS, employees can access courses, enabling them to upskill, qualify for promotions, and seamlessly transition into different roles within the company.

In the collaborative effort with UPS for the UPS Store Employee Portal, our team implemented a comprehensive Activity Page to augment user engagement. This dynamic feature was strategically designed to enhance the attractiveness of the platform, providing a centralized hub for various activities and fostering a stronger sense of community among employees. Additionally, the Activity Page served as an effective channel for the dissemination of company-wide updates, acting as a real-time bulletin board for important announcements and policy changes. This addition not only contributed to a more engaging user experience but also facilitated transparent communication and unity across different UPS store locations, aligning seamlessly with the portal’s overarching goals.

The UPS Store Employee Portal has emerged as a central hub for information, collaboration, and professional development. The combination of features, from knowledge dissemination to streamlined operational processes and a robust LMS, has not only elevated the employee experience but also contributed to the overall success and cohesion of UPS store operations. This project exemplifies our commitment to creating comprehensive solutions that align with organizational goals and foster a positive workplace culture.